Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling companies that have earned the prestigious Diamond Certified award. Michael Ghanivand, owner of Advance Construction, believes an honest, friendly approach is the best way to develop and maintain good relationships with his customers. “Clients appreciate the way I explain their options to them,” he says. “I try to handle every situation in the friendliest way possible.” As a result of this positive approach, Advance Construction has a long list of referrals and many repeat customers.
Before Advance Construction begins a new project, it encourages clients to talk about their remodeling ideas–an all-inclusive approach that differentiates the company from many of its competitors. “We invite our clients to share their visions, and then we turn them into reality,” says Mr. Ghanivand. “If an idea comes up after construction is underway–one that’s different from what was in the original architectural plan–we can provide options and make changes according to the customer’s wishes.”
When Advance Construction’s employees arrive at a jobsite, they demonstrate consideration and respect for the residents, which Mr. Ghanivand says is one of his company’s most discerning factors. “My crew members are punctual, professional and respectful. They do a clean job and make every effort to keep noise at a minimum, especially when senior citizens are nearby.”
Advance Construction takes great pride in its quality of service, and Mr. Ghanivand is even willing to provide his own home as an example for prospective customers. “When a client is considering a big project, I’ll invite them to come and see the quality of workmanship in my own house,” he says. “That makes it easier for them to decide if we’re worthy of their trust.”

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